Brother has scooped the PCMag Reader’s Choice Award for Printers for the sixth year in a row. In terms of overall satisfaction, reliability and the likelihood of people recommending Brother printers to friends and family, the OEM had the highest score.
Brother also achieved top marks for technical support and had the second highest satisfaction rating for the cost of Brother toner and other printer consumables. The company was also praised for having the highest percentage of printers that worked straight out of the box at 84%.
Readers gave Brother inkjet all-in-one printers and colour multi-function and monochrome laser printers the highest overall satisfaction ratings. In terms of laser multi-function printers, Brother was a close second to Canon laser toner printers.
Canon had the third highest overall satisfaction rating, and would have achieved top honours were it not for the poor performance of inkjet printers in general. While Canon scored high marks in terms of reliability and had the smallest percentage of printers needing repairs in the last 12 months, overall satisfaction, or the lack of it, with inkjet printers in general brought their average down.
Canon was commended for their world class technical service and had the best score in the survey for support and service. Canon’s monochrome laser multifunction printers received the highest ratings for overall satisfaction, reliability and the likelihood of people recommending them.
Samsung and Xerox laser printers also got an honourable mention this year. Xerox had the second highest overall satisfaction rating in the survey and people felt that every day documents printed using Xerox toners had the best quality.
Samsung was tied with Canon for overall satisfaction, coming third. Respondents also gave Samsung toner printers strong marks for reliability and the likelihood to recommend the printers.