According to a report by Actionable Intelligence, two cases have been laid against ink cartridge and printer manufacturer Canon in the US District Court for the Eastern District of New York. These class action complaints accuse Canon of “knowingly selling certain PIXMA inkjet all-in-ones with a printhead defect that renders the printer inoperable for printing, copying, scanning and faxing”.
The first suit was filed on 23 May on behalf of Sarah Barrett, while the second was filed on 10 July on behalf of Marcus Ho.
Both complaints state that “after limited use [or] well before the end of their useful lives” certain PIXMA models display a “wrong or incorrect printhead error message” and refuse to print, scan, copy or fax.
Barrett’s complaint relates to a Canon PIXMA MX829 that she bought in Virginia and includes mentions of 16 other defective models that Canon allegedly continued to sell, including the MX892, MP600, MX860 and MX700.
All of these models use a permanent thermal printhead and separate Canon ink cartridges rather than “an integrated inkjet cartridge with a replaceable printhead”.
Barrett’s complaint also stated that if the issue “cannot be resolved by trouble-shooting … the printer must be returned to Canon for service”. Canon allegedly knew about the defect due to the repairs requested, but did not recall the machines. The complaint added that “Canon has refused to pay for labour or diagnostic expenses” for consumers affected after the warranty on the printers runs out.
According to the complaint, Canon has violated the New York Consumer Protection Act and has breached both express and implied warranties, with many people affected nationwide. Ho’s complaint names additional machines that also display the error. These include the Canon PIXMA MG5320, MP530, MP960, MX850 and MX892 printers.