A recent study by ink cartridge and printer manufacturer Epson has found that each of the 5 major European nations (Italy, Spain, France, Germany and the UK) lose about R97 billion a year due to improperly managed printers.
The study was conducted by Coleman Parkes Research and 1 250 IT decision makers in the retail and financial industries were interviewed.
It was found that of the R337 billion lost each year due to inadequate technology and incorrect handling, R97 billion was lost to printing alone.
Epson noted that this has had a negative impact on competitiveness and work. In addition to the loss, employee frustration had a major impact on efficiency.
Paper jams, maintenance issues and interruptions were the main cause of dissatisfaction when it came to hardware and IT systems.
The three main issues employees had with printing were paper jams, low printing speeds and workers being forced to leave their desks to retrieve print outs.
From a business cost point of view, 46% of companies saw the cost of printer cartridges and paper as the main problem, while 43% saw reliability as the main issue and 36% were concerned about print quality.
It was found that employees wasted 14.7 minutes a day dealing with outdated or inefficient technology, which Epson noted reduced the reliability of the product.