If you’ve just made the switch from original to compatible toner and ink, your printer may give you a ‘cartridge not recognised’ error and appear to not accept the printer cartridge. Don’t give up, though, there is a very simple solution that will get you back to printing and saving money on your printing costs.
Sometimes all you need to do is reset your printer. Our technical support team has put together this quick reference guide to help you restart your printer.
1. Remove the printer ink or toner cartridge from the printer. Check to make sure that you have removed all of the packaging tape or stickers. If not, remove them and insert the cartridge into the printer again.
2. If the printer still does not recognise the cartridges, remove them from the printer and put them down somewhere safe so that they do not leak onto anything.
3. Turn your printer off using the on/off switch. Make sure that none of the indicator lights are lit and that the LCD screen is off. This is to make sure that your printer is completely off.
4. Unplug the printer from the wall outlet. In some cases, you may want to unplug the power cord from the printer as well. You can also unplug the printer from your computer. Leave the printer unplugged for a minimum of 2 minutes.
5. Plug the printer back in and turn it on again. After it has powered up, reinstall your cartridges.
6. If your printer still does not recognise the cartridges, repeat steps 1 through 5, but leave the printer off for about 10 minutes.
In the unlikely event that a reset does not work, it may mean that the cartridge you have has developed a fault. If this is the case, contact us to find out how you can request a replacement cartridge.