What to Do When You Lose Your Printer Installation Disc

20-03-2015 by

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We all know the feeling, you installed your printer’s software and put the disc that came in the box in a very safe place and now you can’t find it anywhere. Never fear, you can still download the software you need to keep your printer working from the manufacturer’s website.

Our technical support team has found exactly where you’ll need to look to get you printing again.

For Brother printers, you can go to the Support & Downloads page on their site. Simply enter your printer’s model number in the box provided and find the driver that works with your computer’s operating system. If you’re not sure where to find your printer model, Brother has a few illustrations to show you where to look.

If you have a Canon printer, you need to go to the Support page on Canon’s site and choose either Consumer Product Support or Business Product Support and look for your printer series (i.e. Pixma). You can then scroll down the page to find your printer model number.

Epson has a three step system to help you find the drivers for your printer. Go to the Support page on the site and choose your product and your operating system from the drop down menus.

HP makes it even easier for you to find printer drivers and other support documentation. You can go to the Download Drivers page on the site and either enter your printer model number or let the site automatically detect your device.

This will work for printers that are plugged in to your computer directly or printers that are connected via a network. You will need to install some software to help HP detect your printer, but it doesn’t take long or do harm to your computer.

For your Lexmark printer, you’ll have to go through a few steps to find the appropriate drivers. On their Drivers & Downloads page you’ll have to enter your printer model number and select your operating system, your operating system’s version and your language. They do give you some help on figuring out which version of Windows you’re using though, so that does cut out some of the stress of choosing the right driver.

Samsung’s Printer Support page helps you narrow down which printer you have if you don’t know the printer model or lets you just enter the printer model number into a search box.

If you’re looking for drivers for your Kyocera printer, you need to go to the Download Center on the site and choose your product category and then your product from the drop down menus. You can then select the appropriate driver for your system from the list that is displayed.

OKI also makes it pretty easy for you to find the right driver. In their Customer Support Portal you’ll be able to enter your printer name or model number. There are also tools to help you troubleshoot common printer problems.

Finding a driver for your Xerox printer is also easy to find. Click on Support & Drivers and then either enter your model number in the search box or select a product from the product categories.

If you must have an installation disc, you can contact your printer manufacturer’s customer support centre and ask them to send you one. It may take a little while for it to get to you and if you need to print urgently, downloading a driver might be the better option.

If you need any help with your printers or printer ink and toner cartridges, you can always contact us and speak to our technical support team.

Nic Venter

About the author

Nic Venter+

 is the founder and director of He started the business in 2009 with the idea to sell ink and toner cartridges online and to provide you with a quality product, value for money and convenience. He regularly blogs on about printing and technology. Part of his philosophy is having fun and making sure that he and his team think everything ink, so you don't have to.

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