Submitting the form below is the first step in returning a product. Do not ship your product until you have received an e-mail reply confirming the approval of your return request. In the approval e-mail it will contain your Return Authorisation (RA) number and the address to ship the product(s) back to. All fields with an asterisk (*) next to them are required to be filled out.

First Name: * Your Email Address: *
Last Name: * Your Order Number: *

Select a Return Reason: *

Select a Replacement Type: *

Faulty or Damaged during shipping:
I am returning a product or multiple products due to them being faulty or damaged during shipping.
Immediate Replacement:
I need an immediate replacement so I will process a new order for the cartridges as replacements in the meantime. Upon receipt, inspection and approval of the returned product a refund will be processed and sent to you by EFT Bank Transfer.
Wrong Product(s):
I am returning a product or multiple products because I received the wrong product(s) and would like them replaced.
Wait for inspection:
I will wait for my returned product to be inspected before a replacement product is shipped. You will not be charged for the replacement. 


Products being returned and problem description: *

For each product being returned, fill in a description of the item and select a product return type.

Product Description (Brand, Part Number, etc.) Problem Description

General Explanation: *

If you received the wrong product, please provide an explanation as to why you believe you received the wrong product. In addition, please a provide a description of the original product you were looking for. The information you provide will be helpful in speeding up the process and ensuring you will be issued a Return Authorisation number.

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