Returns Policy

One Year 100% Satisfaction Guarantee

At Inksaver we offer a One Year 100% Satisfaction Guarantee that all original and compatible cartridges that we sell are free of defects and will work in the printers they were designed to work in. We make it easy for you to return products should you encounter any problems.

Returns Procedure

We understand problems happen from time to time and we want to assure you that the appropriate action will be taken to replace the cartridge with a properly working unit.

The first step in returning a product is to request a Return Authorisation (RA) Number by using our online Return Request Form. Return requests cannot be initiated by calling our customer support team. All new return requests must be initiated by filling out the online request form.

You will receive an email with the Return Authorisation (RA) Number and return shipping instructions within 1 business day. If your return was not approved, you will receive an email with additional questions to clarify the request.

If you have any questions regarding your return request, you can contact our customer support team.

Opened Products

Faulty or damaged products may be exchanged within 365 days of the original purchase date. In order to return an ink or toner cartridge to receive a replacement, the cartridge must be at least 50% full.

If the Inksaver or original branded packaging has been damaged, opened or any seals are broken we are not able to accept the product for an exchange. 

The original delivery fee is non-refundable.

Refunds

Customers returning items can only be refunded by EFT Bank Transfer, as stipulated by the banking laws of South Africa. The refund payment will be made by us within 10 business days of receipt and inspection of the returned products.

Delivery Fees

Delivery fees are non-refundable, except in the event of a packing error.

Exchanges

If you have ordered the wrong cartridge, or if you have purchased a new printer and the cartridge you previously bought does not go with your new printer, you can exchange the product as long as the Inksaver or original packaging has not been damaged, opened or any seals are broken and request for the exchange falls within 14 days from the date of purchase.